https://www.dyson-associates.com/welcome daily 0.75 2018-10-08 https://www.dyson-associates.com/about daily 0.75 2018-10-08 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1501551298829-0Y9RGD70O2RJ7PNVHDLU/image-asset.png About Us https://www.dyson-associates.com/contact daily 0.75 2018-10-07 https://www.dyson-associates.com/home daily 1.0 2021-05-30 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1539740000844-8TNWFN12H67WPSG82VML/DnA_splash-1900x1300.png Home https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1539742516636-EGXQXQ46N0B1SQIAXWWB/shutterstock_1011726199.jpg Home - Working with Our Peers Everything we do is a collaborative effort with our clients. Click through to see case studies & samples of our work. https://www.dyson-associates.com/schedule-appointment daily 0.75 2018-10-17 https://www.dyson-associates.com/about-us daily 0.75 2020-09-26 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590384450676-TP0RZW6081QM3QTX97SB/Dyson_Headshot_10-2018-web-sm.jpg About https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590383323776-5RDRB940V3T8XS7OO1LO/shutterstock_262415381-Los+Angeles.jpg About - About Us Located in Los Angeles, Dyson & Associates serves a variety of clients throughout the United States. Our style may be casual, but our results are professional and effective. https://www.dyson-associates.com/pricing-services daily 0.75 2020-09-26 https://www.dyson-associates.com/contact-us daily 0.75 2026-03-22 https://www.dyson-associates.com/work-samples daily 0.75 2020-06-17 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1591649463818-67WVKJ606HUK7PBXZAOH/eL-Thumb.png Portfolio - eLearning Interactive computer-based training course, developed for online & mobile. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1591649464345-4SISUP8R1FVK0ER32N4R/ML-Thumb.png Portfolio - Micro-learning These are quick video lessons to explain concepts and explain basic job tasks. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1591649463933-WAR7I28EYBI5VD4WFG1L/ILT-Thumb.png Portfolio - Instructor-led Training Training decks, participant guides, and other materials produced to support corporate classroom training. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1592434832696-STW57T66WFC31GDS1X3N/TT-Thumb.png Portfolio - Call Center Tools On-the-job tools developed to support employees in their work responsibilities. Also examples of customer-facing account management and program enrollment. https://www.dyson-associates.com/instructorled-training daily 0.75 2020-05-23 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1591994363655-04509WOQ1N7VRA8SDN1D/TMD-generic-diag.gif Instructor-led Training - Project: "System Connection Objects" This project required a series of animated diagrams that were used in the classroom to illustrate the relationships between customer account data and system features that connected electric power to residential customers’ homes. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1592458739405-2Z729OKYZBV9AN34RBWQ/PMP-Cert.png Instructor-led Training - Project: "PMP Certification Brochure" Project Management Professional brochure. Four-color, double-sided printing. With content from the SMEs, we wrote the copy, and created the layout and design. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1592458739403-O1CX17NQJO570EMCQYSY/SFPerfManE-QR.png Instructor-led Training - Project: "SuccessFactors QRC" We created this quick reference card to accompany a half-day training session. The screen-based diagrams guide employees through a series of job-based performance tasks. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1591983920104-V0U4SZM51PXQHWWK3WQV/ILT-Deck1-thumb.png Instructor-led Training - Project: "Managing Essentials" For this two-day corporate management course, content was a collaborative effort between several instructors, their respective management teams, and multiple subject-matter experts. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590260966376-1IXPW7B3M6CCZLGD8LYU/ILT-Deck2-thumb.png Instructor-led Training We produced several deliverables, including this 178-slide training deck with graphics, video, and speaker notes. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1591983919660-HEQZ5TI66O71TRZ5Q5X5/ILT-PG1-thumb.png Instructor-led Training We also produced a 150-page Participant Guide for this course… https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590260983076-5KR9IDXQUZSBUV3GQ3G2/ILT-PG3-thumb.png Instructor-led Training … which mirrored the content of the training deck and included additional training content and workbook exercises. https://www.dyson-associates.com/dyson-associates-los-angeles daily 0.75 2020-05-22 https://www.dyson-associates.com/elearning-proj1 daily 0.75 2020-05-26 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590469637405-Y1OZ7G8ZYJK0H03UNJEV/ATR-launch-thumb.png eLearning Project: "Affiliate Transaction Rules" - Responsive Online Training This responsive training course was developed for a large corporation with 18 distinct business units. Each unit requires its own unique version of the course. Dyson & Associates was asked to develop an LMS-hosted solution that would present consistent core training for the entire organization, avoid duplication of effort, and ensure each participant would receive only the information that is relevant to their responsibilities and work tasks. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590277226852-ZHMJDJP21TGIJQMI4HUR/ATR-SectionCard-v2-thumb.png eLearning Project: "Affiliate Transaction Rules" https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590252645078-UQQRZA92ROO4KH987HLI/ATR-ChooseOrg-thumb.png eLearning Project: "Affiliate Transaction Rules" To satisfy all requirements, we created a single-source version of the course to minimize development costs. After participants select their business unit, the course automatically generates a unique training experience with the content required for the selected group. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590252663321-BCDEOHMNLVUIXDH1LNQ1/ATR-Branching-thumb.png eLearning Project: "Affiliate Transaction Rules" Employees must certify competency every year with the current version of this course. Many employees are already familiar with most of the content, due to repeat annual training. For these participants, we include “test-out” branches at the beginning of each section; employees who can demonstrate competency for a subject, can skip those sections and reduce their training time. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590252654753-F9FZWJJBIRXE2EL59MDY/ATR-flipcards-thumb.png eLearning Project: "Affiliate Transaction Rules" Throughout the course, brief quizzes check the participant’s understanding and, if necessary, modify the instructional approach for the learner. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590277158383-7RIO4CBMMLBWK31BGAXP/ATR-Activity-thumb.png eLearning Project: "Affiliate Transaction Rules" Games and activities communicate information and engage participants in active learning. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590257454489-WU9VJ66Q6FFNQ5UGVZ1D/ATR-DirectSVCs-thumb.png eLearning Project: "Affiliate Transaction Rules" We use animation to communicate abstract concepts and to demonstrate job tasks. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590252647994-29FHQRTR66EKJCVPVKFE/ATR-CYU-1-thumb.png eLearning Project: "Affiliate Transaction Rules" Participants who need additional assistance can review and repeat any content until they achieve competency. https://www.dyson-associates.com/micro-learning daily 0.75 2020-06-17 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590188465409-6Y41TUM6RAXI8E58GUGD/CSRP-Ticketing-thumb.png Micro-learning - Micro-learning: "Creating a Ticket" A review of call-center ticketing in a proprietary corporate system. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1592360736218-JW4GVLB4JA2UOTSIVY2Y/piggy-thumb.png Micro-learning - Quick Lesson: "Piggy Bank" This brief animation explains the financial obligations for an employee’s “Annual Base Compensation,” or “ABC,” when the employee transfers to an affiliated company. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590262600979-RJQUO99NZSI53TLUN1UY/SFL-1_HD-1920x1080_thumb.png Micro-learning - Micro-Learning: "Learning Objects in the LMS" A quick overview of the structure and learning objects in the SuccessFactors LMS. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590187123766-C6UR2WC0CC8P5W99EK7G/SFl-LMS-OV-thumb.png Micro-learning - Micro-Learning: "The LMS Overview" A “big picture” on the implementation of the SuccessFactors LMS, and the roles required to support it. https://www.dyson-associates.com/support-tools daily 0.75 2020-06-17 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1592437107650-U6XWLVNW1NKCJVP72XPR/CST+Main+Menu+Thumbnail.png Support Tools - Project: "Customer Support Tool" We developed this tool to support call-center employees while they are on the phone with customers. The tool provides up-to-date information on services, changes to company policies, problem resolution, and escalation procedures for 100+ scenario pathways. The tool also includes walk-throughs for program enrollment on the company's customer-facing website. All content changes are automatically pushed to call-center employees, ensuring they have current information at all times, without additional training. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1592498378229-JXGM8KIUVQUPJ47Q5T0Z/CST-diagram.png Support Tools As employees take each call, they open the main menu, which lists features for common customer interactions. Branching decision trees walk the operator through each interaction and guide them to successful completion of tasks. Step-by-step instructions also allow the operator to assist customers with program enrollment and problem resolution. https://www.dyson-associates.com/elearning-proj2 daily 0.75 2020-05-26 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590469752348-7L3LJ60UDLO98AY6H3CY/OV-Launch-thumb.png eLearning Project: "OneVoice" - Change Management This course presents new company-wide policies regarding communications and branding. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590458611984-790HP4ADPFF5NT0UBAHR/OV-00-thumb.png eLearning Project: "OneVoice" It includes activities and resources to ensure that employees follow updated business practices… https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590458611081-W7OZK9L4SH9J1CDI83HE/OV-02-thumb.png eLearning Project: "OneVoice" … and incorporates animated graphics to communicate abstract concepts. https://www.dyson-associates.com/elearning-projects daily 0.75 2020-05-29 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590469331907-D8Y2C0UXSEIBO48MDLM8/ONEVOICE-OV.png eLearning - Change Management This course presents new company-wide communication policies and activities to teach required job tasks. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590493798933-THWJHLWP7CFVOMX5MSPH/FS-OV.png eLearning - Compliance Training This course was developed to ensure that employees are in compliance with standards administered by the Federal Energy Regulatory Commission. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590469330084-NPT8IWLEV59HGSVEWQ7E/ATR-OV.png eLearning - Responsive Training Course This course includes special coding and branches to create customized training experiences for the participant’s specific business unit. Controls allow each participant to direct the learning experience and skip sections if they can demonstrate competency in the material. https://www.dyson-associates.com/elearning-project-ferc-standards-of-conduct daily 0.75 2020-05-26 https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590470004308-X5J7DP92EMGOVSI6LASN/FS-launch-thumb.png eLearning Project: "FERC Standards of Conduct" - Compliance Training This course was developed to ensure that employees remain in compliance with standards administered by the Federal Energy Regulatory Commission or “FERC.” https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590460885101-KNTBWQF0L73OJOIYNWW7/FS-TrainingRq-thumb.png eLearning Project: "FERC Standards of Conduct" https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590460885122-QZPR9BY5BPSXNEVB066I/FS-TESTOUT-thumb.png eLearning Project: "FERC Standards of Conduct" A test-out option allows veteran employees to skip training that they don’t need, while still satisfying the compliance requirement. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590460882738-L1MOOHTPXXHHMBFRPBAV/FS-ILLUS-thumb.png eLearning Project: "FERC Standards of Conduct" To communicate the concepts in this course, we produced several diagrams and illustrations, many of them animated. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590460883096-FK7VL9WPRO8KWPEIJMN5/FS-Fire-thumb.png eLearning Project: "FERC Standards of Conduct" In addition, many activities and games were also developed to teach concepts, provide practice, and assess understanding. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590460870983-9VB0RWMQBZY7EQQISDWJ/FS-ACTIVITY-thumb.png eLearning Project: "FERC Standards of Conduct" https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590493956729-JJ3IMTX793HQE2YGET1V/FS-ACTIVITY6-thumb.jpg eLearning Project: "FERC Standards of Conduct" https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590625723157-SI3ZVNQHIW02OCWE1I6A/IMG_2678.jpg eLearning Project: "FERC Standards of Conduct" https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590460877435-DT0YZWKUSATVUNA2W3UL/FS-ACTIVITY2-thumb.png eLearning Project: "FERC Standards of Conduct" Practical scenarios were created to communicate desired behaviors and to strengthen decision-making skills. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590460877429-0WTV1KHC75QURNDIN0S9/FS-ACTIVITY4-thumb.png eLearning Project: "FERC Standards of Conduct" https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590493953461-H7FS1G5LALVV8EOSRZYV/FS-DASH-2.jpg eLearning Project: "FERC Standards of Conduct" An in-course dashboard allows the learner to review their progress and repeat training content, if necessary. https://images.squarespace-cdn.com/content/v1/597f96a64402439648d1efa8/1590493953508-G28X4I127RMK7BWWYN2Y/FS-BADGES2.jpg eLearning Project: "FERC Standards of Conduct" The course application tracks the participant’s progress, awards badges, and reports back to the learning management system. This data is evaluated by management and incorporated into each employee’s performance review. https://www.dyson-associates.com/our-clients daily 0.75 2020-09-26 https://www.dyson-associates.com/faqs daily 0.75 2021-05-30